What a Profile Photo Should Look Like
28. 8. 2023
What should a profile photo in an e-shop account look like, and how do you upload it correctly?
When you upload a photo, it may not be approved. This means the photo does not meet the required specifications. The photo in your account is used to identify the passenger during a transport check when using the mobile app or a personal payment card as an identifier, and an approved photo in your profile is required for using these types of identifiers.
To be uploaded, a digital ID photo must meet the following technical requirements:
✔️ Maximum size: 2 MB
✔️ Dimensions: 3.5 x 4.5 cm rectangle (346px height and 260px width); we may adjust the photo slightly if necessary
✔️ JPG, JPEG, or PNG format. The photo must also meet the following requirements:
✔️ The photo must show the entire face from a front view, with eyes open.
✔️ The photo must show the entire face—from the top of the head down to the shoulders.
✔️ The photo must be taken against a light, solid-color background.
✔️ There are no shadows in the photo that would obscure the face.
✔️ The photo must not be taken while wearing sunglasses or a head covering (unless an exception applies, e.g., for health or religious reasons).
✔️ The photo must be in color, clearly legible, and free of significant alterations.
✔️ The photo must accurately reflect the traveler’s current appearance.
