Lost or found an Opuscard? We have a solution!
19. 1. 2026
Is the card in your name? You won't lose your coupons or money. All your recorded services and your wallet balance are recorded in the system, and we'll transfer them securely.
What should you do if you lose your card?
Blocking: Call +420 488 588 788 or email info@korid.cz as soon as possible.
Please have your card application number ready for verification.
Online: Do you have an account in the e-shop? You can block the card yourself and immediately transfer the coupon to another ID using a verification code.
Refunds:
Vouchers: We will transfer them to a new card or another medium.
We will refund the balance on your card (in cash or to your account) 21 days after the card is blocked.
Fees and Terms.
A handling fee of 30 CZK (or 10% of the amount for coupons) is charged for services related to a lost card (transferring coupons or refunding the remaining balance) in accordance with SPP IDOL. A fee is charged for issuing a new card according to the current price list.
Did you find someone else’s card?
Please turn it in:
- At any Opuscard contact point,
- to a train conductor,
- or to a bus driver.
Our colleagues will make sure it is returned to its owner. Thank you for your help!
