20 Years of KORIDU Topic: Customer Service Center
10. 9. 2025
In our series celebrating KORID’s 20th anniversary, today we’ll take a look at a place you know firsthand—the Customer Service Center at the European House. Do you know how it has evolved?
- January 2, 2018: The big launch! On this very day, we opened our Customer Service Center with a total of four service counters. It became the central hub for all Opuscard holders in the region and a place where you can handle everything from card issuance to purchasing tickets and seat reservations, as well as getting advice on the Idolka app.
- January 2023: The launch of the Call Center and Help Desk marked another important step—the launch of the BACKEND OPUSCARD Call Center and Help Desk. Since then, you’ve been able to get your questions answered from the comfort of your own home, whether by phone or email. In 2024, our operators answered nearly 10,000 of your requests!
- Our e-shop launched on June 1, 2023, and became fully operational on September 1 of that same year, when we kicked off the complete modernization of IDOL+. Today, you can take care of most of your needs from the comfort of your home. But behind the scenes of our online store are our team members, who ensure that you can take care of whatever you need quickly and conveniently online.
Continuous training for the best service.
At KORID, we constantly strive to improve the quality of our services. That’s why our employees—whether in the Customer Center or at the Help Desk—undergo regular training. We focus not only on system modernization and security, but also on communication skills, so that they can always provide you with the best possible advice and make every visit a pleasant experience.
Have you visited our Customer Service Center?
And what services do we offer today?
- Production and sale of the Opuscard+ card
- topping up your e-wallet or purchasing coupons
- Updating your card profile
- Registration of identifiers (Inkarta, Lítačka, payment card)
- Complaints and assistance with the Idolka app
- sale of reserved seats
